24/7 Service Delivery Lead – ITIL & Customer Focus

ConnexAI is seeking a Service Delivery Manager to lead a 24/7 Service Desk across channels. You will mentor the team, ensure SLA adherence, and drive customer satisfaction. Your ITIL-based approach will shape a responsive, efficient support environment and continuous improvement initiatives.

The role involves day and night shifts on a rotating schedule, with a focus on performance management and strong communication with customers and technical teams.

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