Customer Service Executive

Customer Service Executive

Chelmsford, Essex

Salary: Up to £27,000 + Bonus Scheme

Hours: Full Time (Two‑week rota) – no weekends

Requirement: Must drive – full UK driving licence essential

The Opportunity

A young, fast‑growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.

Key Requirements

• Excellent verbal and written communication
• Previous customer service experience within an online retailer
• Used to dealing with couriers, damages and delays
• Strong attention to detail and organisational skills
• Confident, patient, and professional
• Computer literate
• Able to work independently and within a team
• Ideally located within 10-15 miles of Writtle
• Must hold a full UK driving licence

Role Responsibilities

• Deliver high‑quality customer service via phone, email, and live chat
• Advise customers on storage solutions for home and business
• Process telephone orders accurately
• Resolve delivery issues and handle complaints tactfully
• Manage general administrative tasks
• Build and maintain strong product knowledge

Working Hours

Two‑week rotating schedule:

• Monday: 7:30 am‑5 pm or 8 am‑5:30 pm
• Tuesday‑Thursday: 8 am‑5 pm or 8:30 am‑5:30 pm
• Friday: 8 am‑4:30 pm (No weekends)

Benefits

• Bonus scheme
• Casual dress
• Employee discount
• Free on‑site parking

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