Banking Product Manager

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Overview

• To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager.
• Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA’s Conduct Rules.

Key Responsibilities

• In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients.
• Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities.
• Identify foreseeable client harm and design controls to manage it.
• Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving.
• Manage continuous improvements of product processes and procedures to drive efficiency.
• Design and deliver product initiatives working with relevant teams across the bank and third parties when needed.
• Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.

Product Management

• Regular document reviews to ensure product information is accurate and supports client understanding.
• Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.
• Monitor product performance and keep stakeholders aware.
• Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features.
• Identify pain points in client journeys, operational engagement to deliver improvements.
• Decommission products which are no longer required or are not delivering appropriate client or business outcomes.

Product & Proposition Governance

• Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.
• Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
• Product technical support, keep abreast of changes & developments in the banking and treasury market.
• Ensure compliance with product policies and procedures and risk frameworks.

Risk

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

• Product owners for banking and treasury
• Senior stakeholders, Heads of Department
• Client Proposition and Product Team
• Compliance, Legal & Risk functions
• Marketing, Business Management, Operations and Change Teams
• Private and commercial banking front office teams and advisers

Person Specification

Knowledge/Experience/Skills

• Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy
• Demonstrable track record of delivering new products
• Understanding of the regulatory environment e.g. Consumer Duty
• Demonstrable track record of managing and co-ordinating project work
• In depth understanding of banking, lending and treasury products

Skills

• Strong at forming partnerships and collaboration with good influencing skills.
• Excellent communication skills, oral and written.
• Client focus.
• Ability to think creatively and commercially to find solutions and implement change.
• Ability to work with MI and data sets to generate actionable insights.
• Clear focus on understanding and controlling risk.

Qualifications

• Business and Commercial Focus
• Influencing others
• Judgment & Problem Solving
• Communication & Confidence

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies

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