Overview
Are you a retail professional with a passion for leading high-performing teams and driving exceptional customer experiences? We are currently seeking a dynamic and customer-oriented Store Manager to lead our Brent Cross Experience Centre. The Miele brand is synonymous with quality design and innovation, and, in our elegantly designed store, we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. We deliver memorable demonstrations, bespoke consultations and exceptional customer service. The space is designed to host both clientele and brand partners to enjoy a luxurious and intimate environment where they can explore our collection at their own pace, ensuring a personalised shopping experience. From the elegant interior design to the carefully curated displays, every detail has been thoughtfully considered to elevate the lifestyle experience. Our Experience Centre forges the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers, whether they are designing an entire new kitchen, or dropping in for accessories. We run immersive and exciting in-store events bringing retail theatre alive for our clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individual customer journey.
What will it take to succeed
- Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, retail theatre and trends.
- You will understand the expectations and preferences of luxury clientele, have the willingness to go above and beyond to impress, while always keeping an eye on the sales metrics.
- You will be a proven and capable people leader with a track record of motivating and developing employees, creating succession plans and managing in line with the cultural ambitions of the Miele Own Retail business.
- Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do.
- A natural salesperson, confident and capable when dealing with new and challenging situations, with the ability to form relationships with local businesses and high net worth individuals; previous experience in luxury retail is essential.
- You will be proactive and adaptable to change with excellent planning, organisation and time management skills.
Responsibilities
- Lead the team to deliver a best-in-class brand and sales experience to both consumers and partners; take charge of overall performance and profitability of the business operation while ensuring alignment with the company culture, style and sophistication.
- Build relationships with clients and local partners to ensure a strong network of business development opportunities.
- Work with the partnerships team to design and deliver engaging events for future customers, forming a large part of the role.
- Deliver a sales, margin and P&L budget for the store; be heavily involved in the creation of the strategy and ultimately accountable for its delivery in store.
- Bring ideas and innovation to how we operate within the premium and luxury sector and demonstrate success by driving sales, managing teams, and delivering an exceptional customer experience.
What can we offer you
We offer a competitive base salary of up to £55,000 dependent on experience, plus an evolving pay and benefits package, bonus earning potential, and other allowances. Total OTE could reach £73,000 per annum. We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.
Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide great support to progress your career within the organisation.
If you have the experience outlined above and are excited about leading our Brent Cross Experience Centre and can bring energy and commitment to the team, this could be the place for you. If you want to join us and further your career, apply to us in full, telling us “Why Miele” and “Why you!” Find out more about working at Miele in retail
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