Role
Senior Account Manager (E-commerce)
Reports to
Account Director
Location
Hybrid – London Head Office and working‑from‑home options
Salary
£40,000 – £50,000
Company Overview
Hambi Media Ltd is one of the fastest‑growing performance creative agencies for e‑commerce brands in the UK with a team of 20+ A‑Players. We’ve spent £50M+ on our creative on Meta and TikTok ads for clients such as The Essence Vault, Space Goods, Hairburst and 47 Skin. As a D2C creative agency, we have an in‑house design, production, strategy and UGC team all under one roof. Our small, fresh team was born in the worlds of advertising and film, and we offer bespoke top‑of‑funnel brand services including high‑production video, design, and performance creative.
About The Role
We are seeking an A‑Player Senior Account Manager to join our high‑performance marketing team. You will be the main point of contact for clients and will manage communication across campaign and content stakeholders, including TikTok creators, to ensure campaign goals are met and exceeded.
Requirements
- 18‑24 months of experience in a similar role (Account or Project Management)
- Previous experience within e‑commerce, performance creative or digital marketing
- Familiarity with a service‑led business model and its KPIs
- Comfort managing client expectations, agreeing on targets, forecasts and delivery plans
- Deep passion for and understanding of social media, algorithms, emerging and existing trends on Facebook and TikTok
- Ability to deliver in‑depth analysis to understand performance beyond top‑line metrics and propose new tests
Work closely with the Creative Lead to oversee content strategy and create scripts and briefs for creators to execute.
Responsibilities
- Lead a multitude of key client accounts
- Serve as the main point of contact, ensuring all business KPIs are met and marketing budgets are increased
- Oversee and present regular client reports
- Manage a team of creatives and editors (POD), keeping them updated with all client information for success across accounts
- Continuously analyse performance metrics to optimise campaigns and drive account growth, ensuring data‑backed decisions improve client success and ROI
- Act as the final quality‑control gate before submitting work to clients, while working with the Creative Lead
- Contribute to and collaborate on creative strategy for multiple brands
- Communicate and interact with clients to manage internal and external relationships
- Ensure team members thrive, highlight client needs and identify opportunities to drive efficiencies
- Manage client reporting to keep internal teams aligned with goals and objectives
- Develop weekly reports for clients and ensure deliverables are achieved
- Set and review timelines consistently to ensure on‑time delivery for a smooth experience for partners
You have a passion for staying aware of upcoming social media trends and new content angles.
Attitude
- Take complete ownership of successes and failures
- Entrepreneurial with a vision for the bigger picture
- Proactive solution‑based mindset, influencing positive change
- Exceptional attention to detail
- Confident building long‑term client relationships and self‑managing priorities
- Strong leadership skills, structured reporting, fostering accountability and collaboration
- Anticipate needs and deliver beyond expectations, adding value to client relationships and campaigns
- Thriven in a fast‑paced startup environment
Benefits
- Work with a wide range of clients across multiple niches and continents
- Be part of a world‑class, high‑performing team
- Learn how brands grow revenue via Facebook, Instagram and TikTok
- 26 days paid holiday (plus birthday off)
- Rapid progression into leadership roles in a fast‑growing agency
- Company pension scheme
- Structured training and development
- Team‑building activities
- Regular salary reviews and bonus incentives
- Flexible working, including ability to work abroad for 30 days at a time
- Hybrid working – beautiful office in Oval, Central London
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