IT Technical Engineer – Field Based
Focus Group
Home Based (Birmingham) with frequent travel across the West Midlands area
Up to £35,000 + Van + Overtime & On-Call Allowances (circa £8-10k)
If you’re the kind of engineer who gets bored sitting at a desk — this one’s for you.
Focus Group is a £300m-revenue, Hg Capital-backed technology business serving 30,000 SME customers across the UK. We’re growing fast, thinking big, and we need technically sharp field engineers to help us deliver world-class IT solutions on the ground.
The Role
Based from home in the Birmingham area, you’ll be the face of Focus Group across the West Midlands region — visiting customer sites to install, configure, and troubleshoot a wide range of IT solutions. One day you might be deploying a multi-site network build; the next, diagnosing a critical server issue or setting up Azure infrastructure for a growing business.
No two days are the same. That’s the point.
What You’ll Be Doing
- Installing and configuring IT solutions across Windows, Azure, networking, and telephony
- Delivering onsite and remote support for SME to enterprise customers across the South West
- Leading fault resolution for time-critical hardware and service failures
- Playing a key role in multi-technology, multi-site project delivery
- Auditing and documenting client infrastructure with precision
- Collaborating with Project Managers, Service Desk, and 3rd Line Engineers
What We’re Looking For
- ✅ Solid hands‑on experience in IT support or delivery
- ✅ Strong Microsoft stack knowledge — Windows Desktop, Windows Server, M365
- ✅ Experience with cloud technologies — Azure, Intune, SharePoint
- ✅ Networking fundamentals — firewalls, routers, switches, wireless
- ✅ A troubleshooter at heart — tenacious, solution‑focused, loves a challenge
- ✅ Full UK driving licence (essential)
Bonus Points For
- ⭐ Previous MSP experience
- ⭐ Microsoft certifications or vendor qualifications (Meraki, SonicWall, Cisco, Aruba)
What You’ll Get
- Up to £35,000 base salary
- …