Complaints Specialist: CX & Resolution (Hybrid London)

A leading professional membership organisation is seeking a Complaints Specialist to manage complex complaints and enhance customer experiences. The role involves investigating complaints, conducting root cause analysis, and ensuring compliance with internal policies. Candidates should have proven experience in complaint handling, strong communication skills, and analytical abilities. The position offers a hybrid working model with generous annual leave, pension scheme, and opportunities for career development.#J-18808-Ljbffr…