Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home theyu2019ll love. Join us as a Service Team Manager and youu2019ll lead and inspire the checkout team to shape the customer experience through exceptional service. Whatu2019s the job? A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive, high‑performing team to deliver an exceptional journey for every customer. Itu2019s B&Qu2019s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:
- Youu2019ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front‑end service experience, ensuring fast, friendly, and reliable service.
What we need
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem‑solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
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