Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
About Customer Compliance Group (CCG)
Customer Compliance Group (CCG) is a business area that ensures that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats. The compliance work we carry out across CCG is vital in making sure HMRC is collecting the money that pays for the UK’s public services and giving financial support to people.
About Compliance Design And Response (CDR)
The CDR team within COD, has been set up to ensure HMRC is targeting the right compliance work using the right tools to achieve our desired outcomes. The aim of the function is to work with colleagues across CCG and HMRC to design end‑to‑end compliance activities matched to priority areas of risk which cut across CCG and wider. This will involve using the Compliance Control framework approach, including upstream, non‑casework responses, 1-2-1 and fraud/criminal responses. The Business Support officer will be based in a central team within CDR, which supports multiple project teams who are dealing with specific risks.
Job Description
Responsibilities include but are not limited to:
Inbox Management
Identifying urgent or important emails that require quick action, commissioning and collating responses, and managing prioritisation and escalation. You will also ensure emails are dealt with in the DD/G6’s absence, which may include responding on their behalf.
Diary Management
Managing meeting requests and optimising the DD/G6’s time by planning, coordinating and prioritising their schedule, resolving diary conflicts, and ensuring relevant meeting materials are prepared in advance.
Logistics
Arranging travel and accommodation in line with policy and value-for-money principles. Sourcing meeting rooms across Regional Centres where required. This may also include arranging and coordinating visibility visits (planning, setting and agreeing agendas), taking meeting notes, following up actions, and occasionally deputising for colleagues within the private office network.
SharePoint site management, information collation and reporting.
SharePoint site management, information collation and reporting.
General Support
The central team within CDR provides a range of functions to support and enable framework delivery. The successful candidate may be required to undertake additional tasks as they arise to ensure the effective delivery of the frameworks.
Person specification
Collaboration & delivery: Works collaboratively and flexibly in a dynamic team, prioritising effectively to deliver high quality work at pace and to tight deadlines.
Communication & relationships: Strong interpersonal skills with clear, confident oral and written communication; able to build productive relationships across stakeholders.
Judgement & ownership: Demonstrates sound judgement; a self starter who takes ownership, shows resilience, works with minimal direction and maintains excellent attention to detail.
Professionalism & confidentiality: Diplomatic, professional, and role models strong corporate behaviours; maintains confidentiality at all times.
Inbox management: Proven experience successfully managing multiple busy senior inboxes.
Diary management: Experience managing multiple complex diaries and competing priorities.
Transitional Sites Information
If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
- Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Communicating and Influencing
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.
In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.
If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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