Base pay range
In just under 2 years, we’ve gone from 0 to over 500 customers – solving a burning customer pain point with a scalable solution. We’re now growing our Product team to become the de‑facto operating system for home renewables installers.
This is not an easy job. You’ll need to solve technically complex problems beautifully and fast, but we promise it will be incredibly fulfilling. You’ll struggle to find a lovelier, more engaged group of customers to build for, or a more driven, impact‑focussed dev & design team to build with.
So if you’re keen for a challenge and want to make a meaningful impact on both the lives of renewables installers and on decarbonising buildings, then please do read on!
Quick background on Spruce
- Almost 20% of the UK’s carbon emissions comes from heating homes – there’s simply no way to reach net‑zero without phasing out gas and oil boilers. The only serious alternative is heat pumps, with their almost‑magical ability to turn 1 kW of electricity into 3–5 kW of heat. The heat‑pump installation journey is slow, inefficient and painful, making it hard for installers to grow and for gas engineers to adopt them. It also means you currently can’t offer a heat pump when someone’s boiler breaks and they urgently need heating.
- We’re fixing this. We’ve built a platform for heat‑pump installers to manage the entire journey from initial enquiry to final compliance paperwork, freeing up their time to focus on high‑quality installations, great customer service and scaling their business. Since we began in early 2024, we’ve halved the time installers spend on each job, doubled sales conversion rates and boosted their bottom line.
- Having raised further investment, we’re scaling the team to create an operating system for the whole home renewables supply chain – think of a combination of ServiceTitan, Procore and AutoCAD, but for installers.
The Role
You’ll work within a small product function reporting to the CPO, supported by an excellent team of designers and developers. Day‑to‑day responsibilities include:
- Leading discovery & user research – designing and running structured customer research to ensure we build the right things in the right order. You’ll synthesize insights from user interviews, usage metrics and the commercial team to shape our roadmap.
- Delivering features – managing the build process from design to post‑release testing. You’ll work closely with devs & designers to bring features to life, release quickly, maximize customer value and maintain product quality.
- Reducing time‑to‑value – helping new users experience Spruce’s value as soon as possible with minimal training; partnering with customer success to drive full platform adoption.
- Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business.
Requirements
- Highly structured & outcome‑focused – you bring order to complex challenges, synthesize information effectively, and take pride in well‑documented processes, but ultimately care far more about delivering results and measurable outcomes.
- Intellectually sharp & low ego – you quickly grasp new concepts, explain complex ideas in simple terms and can wrap your head around building physics, fluid dynamics and dynamic tariff modelling. You’re confident enough to push back when needed, yet humble enough to admit when you’re wrong.
- An exceptional communicator – you adapt your style to your audience, ask insightful questions, listen actively and write clearly. You elevate any meeting and bring out the best in others.
- Customer‑obsessed – you genuinely care about fixing our users’ problems and want to make technical tasks beautifully simple for even our least tech‑savvy customers.
- And you’ll hopefully also love heat pumps! …