Service Manager

Job Overview

We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.

Duties

• Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
• Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
• Provide contact for customers to ensure technical support matters are recorded and resolved.
• Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
• Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.

Skills:

• Microsoft office
• Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
• Experience in planning workload for a team
• Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)

Benefits:

• Company pension
• Free parking
• On-site parking

Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Industry:

Machinery Manufacturing

Salary: £50,000 – £60,000

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