Process Manager

* Providing financial metrics and breakdown to provide give financial insights* Providing a single reference point for all employees for the end-to-end portfolio delivery process* Administrating and maintaining the tooling to maximise benefits for Paytech.* Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals* Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions* **Document, educate & train:** Contribute to documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found, referenced and distributed.* **Train users:** Deliver training and hold Q&A surgeries for new users of a process or tool, and the rollout of new processes, to support portfolio delivery.* **Organise change surgeries:** Organise regular change surgeries where ideas can be shared, and potential changes can be discussed to enable efficient management of change.* **Inform Users:** Inform users of changes to the current portfolio delivery tools and processes, facilitating their understanding and ensuring adoption/corrective action is taken where required.* Portfolio Tools & Process Manager* Process Owners* Market Success teams* Multi-disciplined Product domain teams* Agile delivery teams* Internal teams (e.g. finance, legal and compliance, operations)* Experience of managing multiple stakeholders towards a common goal would be beneficial* Understanding of Change Management is desirable* Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results would be desirable* An understanding of project management and agile portfolio delivery methodologies would be beneficial* Experienced at preparing training materials and deliver of training would be beneficial* An analytical ability to recognise behaviour, and data patterns, is essential* Familiar with JIRA, Confluence and reporting tools as a user is beneficial* Experienced JIRA administrator/user is desirable* Understanding of Reporting tools and business KPIs would be beneficial* A good knowledge and use of Microsoft suite with ability to prepare and deliver presentations* Ability to troubleshoot and optimise business processes* Excellent attention to detail* Innovative and creative problem solver* Adopts a methodical approach to tasks paying attention to detail* Good oral and written communication skills and not afraid to challenge* Good organisational skills with the ability to prioritise and manage own workload* Self-motivator, who takes ownership of their work’ and thrives in a fast-paced environment* Ability to work across multiple teams and interact with different roles in the business, including senior members* Commitment to continuous improvement* Positive ‘can-do’ attitude, determined, enthusiastic and resilient* Ability to facilitate and ensure adoption of business processes* Ability to work in a team to reach a common goal* Aptitude and commitment to developing a good understanding of Paytech’s strategy, culture, and products#J-18808-Ljbffr…