Business Operations Manager

Job Title: Manager – Business Operations

Location: Nuneaton, United Kingdom

Employment Type: Full-time (On-site – minimum 4 days per week)

Reporting to: Director – Business Operations

Role Overview

We are seeking an experienced Manager – Business Operations to oversee end-to-end operational processes across order management, reporting, and logistics coordination.

This role is critical in ensuring operational efficiency, accuracy, and scalability while working closely with cross-functional teams across Sales, Finance, Logistics, and Customer Success.

Key Responsibilities

Order Lifecycle Management

• Manage the full lifecycle of customer orders, ensuring timely and accurate execution
• Maintain high data integrity across Salesforce and ERP systems

MIS & Reporting

• Develop and manage operational dashboards and reports
• Provide insights on KPIs and performance to support decision-making

3PL & Logistics Coordination

• Manage relationships with third-party logistics (3PL) partners
• Ensure efficient warehousing, shipping, and delivery operations
• Monitor and enforce service-level agreements (SLAs)

Process Optimisation

• Identify process gaps and implement improvements
• Drive automation initiatives and best practices

Cross-Functional Collaboration

• Partner with Sales, Finance, Logistics, and Customer Success teams
• Act as an escalation point for operational issues

Skills and Experience

• Minimum 10 years’ experience in business operations, order management, logistics, or quote-to-cash functions
• Strong understanding of end-to-end order lifecycle management
• Proven knowledge of quote-to-cash processes (CPQ, billing, revenue flow)
• Experience managing operations at scale
• Proficiency in Salesforce, ERP systems (e.g. NetSuite), and MIS reporting tools
• Strong experience in 3PL operations and vendor management
• Demonstrated ability in vendor negotiation and performance management
• Track record of process improvement and automation initiatives
• Strong stakeholder management and ability to collaborate across functions
• Excellent problem-solving skills in real operational environments

How We Will Assess You

We will be particularly evaluating:

• Depth of understanding of order-to-cash processes and operational workflows
• Ability to manage and optimise logistics and 3PL partnerships
• Strength in data-driven decision making and MIS reporting
• Demonstrated experience of driving efficiency and automation
• Quality and ownership of real-life examples shared
• Ability to quantify business impact and communicate clearly
• Effectiveness in cross-functional collaboration and stakeholder management

Preferred Qualifications

• Experience in international operations and multi-country logistics
• Strong problem-solving and negotiation skills
• Bachelor’s degree in Business, Operations, Supply Chain, or a related discipline

What We Offer

• Opportunity to join a high-growth global technology company
• Exposure to international markets and cross-functional teams
• A dynamic environment with scope to shape and improve operational processes

#J-18808-Ljbffr…