This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home.
Role Purpose
The IT Support Technician’s role is to provide 1st/2nd line, support to staff within the organization’s technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required
Responsibilities:
- Receive, log and respond to incoming Help Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation. Recommend and implement corrective solutions
- To assist with the setting up, deployment, maintenance and repair of, laptops, desktops, mobiles and other IT equipment. Assess the need for and implement performance upgrades to hardware, including the installation hard disks, RAM, etc.
- Active Directory administration, user administration etc.
- A good understanding of networking fundamentals
- Where required, administer and resolve issues with associated end-user workstation applications
- Provide support on the Microsoft Office family of products along with the company’s bespoke application suite
Skills and Experience sought:
- Ability to use and support MS Office, and Teams
- Proven support of remote/flexible workers and associated remote desktop/services
- Some knowledge of VMWare and virtualised technologies
- Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc
- On premise and hosted telephone systems/SIP protocols, recording etc
- Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure
- Customer Needs/Focus (Value)
- Service Support and Management
- System Thinking
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
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