Company: Dorchester Collection
Location: Ascot
Job Description:Our L&D Manager will act as a champion for first-class product knowledge and service standards, whilst delivering effective & memorable training sessions and providing practical support. To contribute to a progressive L&D function through high employee engagement and living the Company’s values Act as an ambassador & key spokesperson for the hotel with internal & external stakeholders showing a presence on the floor and building strong relationships To manage the L&D function from start to finish, build strong relationships with the UK L&D team and champion the student programmes within the hotel Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants Very generous Employee Introductory Scheme offered Team members’ awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentary Complimentary meals whilst on duty at our team members’ restaurants Online benefits system offering discounts and rewards Occupational Health, including subsidised massage treatments and health clinics Complimentary Eye Test for VDU users Consistency is key even though no day is alike A creative edge to design noticeboards, presentations and wow our employees with new engagement activities Embracing the values of the collection to ensure you recruit the best for the hotel Leading the ‘Place to work’ team to organise events and social activities Support the People and Culture Team with administration and recruitment To assist all managers and departmental trainers in the identification of training needs in relation to both departmental and hotel objectives To develop, prepare and coordinate all training plans, e.g. What’s On calendars and Quarterly Development plans To drive the attendance of all new starters on all of the Engage day 1-90 workshops Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with departmental standards, policies and procedures, our vision, mission and values, the 6 pillars, Health & Safety procedures and licensing law Employee Satisfaction Survey, and People Development Process To maintain training records of all employees To ensure all employees are aware of the development opportunities available to them internally and externally To drive and coordinate nominations for all workshops Stay up to date with industry best practice and present recommendations for improvements In depth experience and knowledge of L&D and experience in hospitality would be an advantage Experience of systems such as Core HR, Talent Soft etc Excellent communication skills Attention to detail Ability to prioritise workload and a proactive approach to tasks Excellent level of written and spoken English Advanced level of Microsoft to include PowerPoint and Excel Immaculate presentation
Position Overview
What you’ll get
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Posted: April 5th, 2026