Location: Manchester (hybrid — typically 2-3 days on-site, sensible commute from Greater Manchester, Cheshire, Lancashire and surrounding areas)
Salary: £42,000 – £55,000 DOE + bonus + benefits
Type: Permanent, full-time
Reference: HM-ODO-MAN-260518
About the role:
A well‑regarded Odoo implementation partner is expanding its application managed services (AMS) practice and is looking for an experienced Odoo Support / AMS Analyst to join its Manchester hub. You will sit at the heart of the post go‑live customer relationship — keeping a varied portfolio of mid‑market Odoo deployments stable, evolving and continuously improving. This is a hybrid position with a strong, collaborative on‑site culture and the flexibility to focus on deep technical work from home when needed.
Key Responsibilities:
- Own incoming support tickets across multiple Odoo modules (Sales, Purchase, Inventory, Manufacturing, Accounting, CRM, Project, HR), triaging, reproducing and resolving issues against agreed SLAs.
- Configure new business processes, advise customers on best‑practice usage, troubleshoot data and integration issues, debug Python and XML‑RPC behaviour.
- Run SQL queries against PostgreSQL, manage minor enhancements and upgrade impact assessments.
- Partner with developers on root‑cause analysis, document recurring patterns into reusable knowledge‑base articles and contribute to continuous improvement of the AMS service.
What We’re Looking For:
- Hands‑on Odoo experience in a support, functional consulting or AMS environment (Odoo Online, Odoo.sh or self‑hosted Community / Enterprise).
- Strong functional knowledge of at least three core modules.
- Comfort reading Python and Odoo XML.
- Working SQL / PostgreSQL skills.
- Confident ticket‑management experience (Jira, Zendesk, Freshdesk or similar).
- ITIL awareness and a customer‑first communication style.
- Curiosity to dig into edge cases and discipline to document them.
- Exposure to integrations (REST, XML‑RPC, EDI) and multi‑company / multi‑currency environments.
What’s On Offer:
- Genuinely flexible hybrid pattern.
- Clear progression into senior consultant or technical lead routes.
- Odoo training and certification budget.
- Private healthcare.
- Enhanced pension.
- 25 days’ holiday plus bank holidays.
- Salary band that recognises depth of Odoo expertise.
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