Retail Operations Manager – THG Retail (Myprotein & Partner Sites)

Retail Operations Manager – THG Retail (Myprotein & Partner Sites)

Location: UK, Manchester

Job Type: Full-time

About the Role

Lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts. This high‑impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites.

Responsibilities

• Own sales and commercial performance across multiple retail sites.
• Lead and develop Store Managers to drive high standards and consistency.
• Ensure exceptional customer experience through strong service standards.
• Optimise staffing, scheduling, and labour planning.
• Oversee stock management, replenishment, and shrinkage control.
• Maintain consistent brand standards across all sites.
• Review and analyse site level KPIs.
• Coordinate product launches, promotions, and stock flow.
• Ensure compliance with health & safety, food safety, and cash processes.
• Support new store openings from setup to launch execution.
• Act as the key escalation point for operational issues.

Skills & Experience

• Strong commercial acumen with sales‑driven leadership experience.
• Skilled people leader with experience coaching store teams.
• Proficient in P&L, labour planning, KPI management, and reporting.
• Experience delivering high brand standards across multiple locations.
• Strong organisational and problem‑solving skills.
• Knowledge of stock control, service delivery, and compliance.
• Flexibility to travel.
• Food safety/hygiene knowledge beneficial.

Benefits

• Access bespoke development programmes designed by our in‑house L&D team.
• Continued development through upskilling programmes in partnership with an industry‑leading training provider.
• 25 days annual leave plus bank holidays.
• Birthday off.
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access to on‑site GP appointments.
• Access to 247 Employee Assistance Programme (EAP) provided by Bupa.
• Access to on‑site gym.
• Access to on‑site physio.
• Save up to 12% on personal tech through salary sacrifice scheme.
• Subsidised bus pass to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Referral bonus up to £1000 after probation.
• Anniversary gifts at 5 and 10 years of service.

THG is proud to be a Disability Confident employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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