Role Summary
Capita is looking for an experienced Administrator to support a key Life & Pensions client within our regulated Financial Services division. The role involves processing and entering phone/paper enquiries, handling customer service inquiries via phone, paper and mail, and supporting all back‑office teams as required.
Responsibilities
- Process calculations and life/pensions related data into in‑house systems following documented procedures.
- Complete administration tasks within service standards.
- Refer complex problems to senior staff.
- Receive, investigate, and respond to all customer inquiries.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
Qualifications
- Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service or administration role.
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner.
- Excellent listening skills and ability to problem solve.
- Fast learner with an attention to detail.
- Ability to work under pressure and prioritise workload.
- Punctual and reliable with excellent accuracy skills.
- Minimum Grade Standard (Standard Grade GCSE, Grade C / Nat 5, Grade 4 in Maths and English).
Benefits
- Starting salary of £25,155 per annum.
- Company matched pension and life assurance.
- Cycle‑to‑work scheme.
- 15 weeks fully paid maternity, adoption and shared parental leave.
- Voluntary benefits: discounts on retail and socialising, health & wellbeing, travel and technology.
Working Hours and Location
Hours: 37.5 hours a week, Monday to Friday, 8:00‑17:00 (typically 8‑16 or 9‑17). Hybrid working contract with homeworking days available after successful probation.
Location: Office based on Oxford Road, Manchester City Centre.
Equality and Diversity
Capita is an equal opportunity and disability confident employer. We recruit and develop people based on merit and passion and are committed to an inclusive, barrier‑free recruitment process and working environment for everyone.
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