FIX Analyst, Charles River Development, Assistant Vice President

Responsibilities

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third party software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX Analysts.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Maintain Best Practices for FIX Onboarding and Integrations.

Requirements

• Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field.
• Seven (7) years of overall work experience.
• Advanced working knowledge of FIX protocol and its implementation/integration.
• Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments.
• Prior trading support.
• At least five (5) years of experience on the Charles River application.
• General: All skills & activities of a FIX Analyst level plus:
• Evangelize standard support operating methods and processes to all levels of the support team.
• Management level thinking, demonstrate perceptive skills of situations, and see the larger picture of issues.
• Thought leader regarding product direction as it pertains to FIX integration product area.
• Engaged by product management and development for insights based on support experience.
• CRD Application Knowledge: Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

EEO Statement: State Street is an equal opportunity employer. We consider all qualified applicants for all positions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable law.

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