Overview
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
Role
The post holder will be part of the Administration and Clerical Team within East Dunbartonshire Community Health Partnership working directly with the multi-disciplinary/multi-agency team to support the service. The post holder will be required to communicate with all users of the service and should have excellent communication skills with the ability to relate to a wide range of personalities. The post holder will ensure that an efficient and effective communication service is delivered to all service users, including reception duties, data input, record management and general typing. The postholder will deal with clients, members of the public and staff and may be asked to provide support to a variety of teams in East Dunbartonshire including receptions in HSPC buildings, telephone and appointment support to community teams as business needs dictate.
New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHSGGC can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location and Working Pattern
This is a permanent, full-time post of 36 hours per week.
Base locations: Kirkintilloch Health & Care Centre
Shift Pattern: Monday 8.30am-5.00pm; Tuesday – Friday 8.30am-4.30pm
Key responsibilities
- To receive clients and members of the public in a polite and helpful way and ensure they are dealt with appropriately and efficiently in terms of reception and telephone, respecting confidentiality at all times.
- To sort and handle internal/external mail.
- Receive deliveries and supplies as appropriate.
- To deal with face-to-face and telephone enquiries from health service personnel and members of the public, and take appropriate action in an efficient and courteous manner.
- Maintaining and update of both computerized and manual records.
- Accurate inputting of data using EMIS, full training will be provided.
- Allocate and change appointments both face to face and by telephone.
- Filing / Maintaining client files in line with standards, including discharges from the service, and/or files from other NHS departments complying with the GDPR.
- Stock control in accordance using PECOS, training will be provided.
Knowledge, training, qualifications and/or experience required to do the job
Essential
- Good written and verbal communication skills
- Excellent interpersonal skills
- Good planning and organisational skills
- Ability to work as part of a team
- Ability to follow protocols for work areas and contribute to review of these protocols
- Ability to prioritise workload and exercise initiative
- Flexible
Desirable
- Keyboard skills
- Experience of data input
- Proficient in Microsoft Office particularly Word
- Previous NHS Experience
Benefits and additional information
We offer a wide range of supportive policies designed to enhance your employee journey, including an Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: a minimum of 27 days annual leave, increasing with length of service, plus public holidays; membership of the NHS Pension Scheme, including life insurance benefits; salary sacrifice car benefit scheme; development opportunities including study bursaries, e-learning and classroom-based courses; enhanced pay for working public holidays; NHS discounts on a wide range of goods and services; confidential employee support and assistance, including counselling and psychological therapies.
Interested?
If you would like to find out more, we would love to hear from you. For an informal discussion, please contact Janice Hughes, Acting Business Manager – Janice.Hughes2@nhs.scot – 07816182795.
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates. This post may close early due to the volume of response. Please submit your application form as soon as possible.
For application portal or log-in issues, please contact the Jobtrain Support Hub.
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