The Parking Operations Team are looking for an engaging individual to join the Notice and Appeals Team. The post is office based, although there will be a need to visit parking locations throughout the East Riding, therefore a full driving licence and willingness to drive council vehicles is essential.
The postholder will primarily be responding to written appeals against Penalty Charge Notices, which includes investigating the circumstances of the case and the relevant legislation before making a decision. The postholder will be required to respond to appellants in writing, in a clear and professional manner. Full training will be provided by the Team Leader Notice & Appeals, and the postholder will be required to gain a qualification in Notice Processing, which the council will arrange.
The postholder will also be required to assist other members of the Parking Operations Team for a variety of tasks when required, such as administrative work, producing statistics, coordinating parking suspensions and dispensations and carrying out car park inspections. The postholder will be required to gain a qualification to assist in car park inspections, which the council will also arrange.
The postholder must have a flexible and positive approach, to work with changes to systems as necessary. You should have experience in word processing and spreadsheet packages such as Word and Excel. You should have the ability to learn and accommodate new ways of working and must be willing to undertake service specific training as necessary.
If you meet the criteria and are highly motivated and relish a challenge, we look forward to receiving your application.
Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.
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