Front of House Leader – Eastcheap, 19

Front of House Leader – Part Time (24 hours per week)

The role is located at 19 Eastcheap, London W1 1AA, GBR.

Responsibilities

• Lead and inspire the shop floor team, coaching and mentoring.
• Maintain high standards for quality, customer service and cleanliness.
• Support shop operations during busy periods, operating the coffee machine and managing back‑of‑house tasks.
• Monitor sales figures, spreadsheets and protect profit.
• Engage with customers to keep them happy and build a positive experience.

Qualifications

• Be kind, honest and generous: bring genuine warmth and authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness such as a free coffee contribute to the Pret experience.
• Experience needed: support team performance, protect profit and keep customers happy through high standards and great energy.

Benefits

• Hourly rate of £15.35 (inclusive of mystery shopper bonus).
• After initial training, earn an extra £5 per hour for any shift started between 3–5 am.
• 28 days annual leave (pro‑rata if part‑time).
• Pension scheme.
• Life Assurance at 3× annual salary & virtual GP.
• Healthcare cash plan.
• Free food and drink during shifts.
• Club Pret Membership (50 % off food and up to 5 free Barista‑made drinks a day).
• Loyalty award after 5, 10, 15 and 20 years’ service.
• Regular rewards and recognition for excellent standards.
• Marketplace discounts on shopping, travel, fitness, dining, tech and more.
• Flexible working hours to accommodate your life.
• Comfy free shoes to wear on shift.

Additional Opportunities

• Individual ways to grow: fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
• Diversity and belonging: Everyone is welcome and valued.
• Pace and variety: fast‑paced work with lots of variety allows you to build a diverse skill set.
• Community and purpose: contribute through The Pret Foundation programmes.

Values

• Happy Teams, Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

EEO Statement

Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process.

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