Overview
The Workforce Systems Officer will administer key workforce systems used across Hertfordshire Community NHS Trust, including the Electronic Staff Record (ESR), Expenses, HealthRoster, TRAC recruitment system, and the Trust’s learning and development platform, My Learning Zone. The role ensures the smooth and accurate transfer of data between TRAC and ESR throughout the recruitment and onboarding process, supports managers and HR colleagues to maintain timely and accurate workforce records, and oversees the Helpdesk function for the Trust’s expenses system.
Responsibilities
• Check, validate and approve Manager Self‑Service changes on ESR to ensure data accuracy and compliance.• Transfer data between TRAC and ESR during recruitment and onboarding.• Provide guidance, resolve queries and ensure issues are escalated appropriately for the expenses system.• Demonstrate strong attention to detail, excellent problem‑solving skills and a proactive approach to service delivery.• Maintain a positive, professional manner at all times, contributing to a high‑quality, reliable, user‑focused Workforce Systems service.
Qualifications
• Strong attention to detail and excellent problem‑solving skills.• Proactive service delivery attitude.• Ability to work independently within established procedures.
Legal Requirements
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages. Hertfordshire Community NHS Trust is an equal opportunity employer and complies with all applicable EEO, disability and sex discrimination laws.
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