About the Role
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Manchester team located in Harvey Nichols. This role will report to the Regional Manager and be responsible for the day‑to‑day running of our Manchester counter.
A Trinny London Artist is the true heart of where everything happens. You’ll embody our mission of giving customers the tools they need to be their best every day using our stackable, portable curated makeup and award‑winning skincare. By combining next‑level artistry skills with impressive product knowledge and a passion for people, you’ll adapt your style to suit the needs of each customer.
Responsibilities
- Lead your team from the front by:
- Achieving your own targets
- Improving product knowledge and remaining up to date with beauty trends
- Conducting appointments and elevating your artistry
- Always demonstrating a customer‑centric approach
- Manage the daily, monthly and quarterly running of the counter, creating business plans to ensure success and smooth operations
- Complete and distribute rotas, and log payroll, sickness, holidays, 1:1 notes, ROCs and RTW checks in the HR system
- Oversee inventory checks, stock counts and visual merchandising
- Accurately follow health and safety procedures
- Utilise retail management and team meetings to give feedback on counter performance
- Ensure the team and counter meet business objectives, targets and KPIs, addressing underperformance and seeking support when necessary
- Motivate the team to continually improve artistry, product knowledge and performance, using the education and training resources
- Conduct weekly 1:1s and monthly reviews, championing the team’s ambitions for progress
- Independently address performance, attendance or conduct issues in line with Trinny London expectations, using appropriate procedures and escalating when required
Requirements
- Experience leading a team, ideally within the luxury sector
- Passionate about makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident in an ever‑changing environment
- Positive and can‑do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
Benefits
- Welcome Trinny London Starter Stack
- Company discount: 50% for you and 40% for friends and family after 3 months probation
- Competitive commission structure
- T‑Parties – summer and festive celebrations
- Rewards and Recognition Scheme (gifts, vouchers and additional annual leave for length of service)
Equal Opportunities
We celebrate diversity within our customers, our products and within the teams we build. We champion inclusivity and give everyone a chance to be the best versions of themselves. We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
#J-18808-Ljbffr…