Expense & Corporate Card Specialist, EMEA — London (Location)
Business Area: Accounting and Finance
Ref #: 10050132
The Team
The Expense team is responsible for Bloomberg’s global travel and expense policies, services, and systems. We maintain the internal employee expense‑management system TNE and manage over 80 corporate credit card programs across 70 countries. Success comes to independent thinkers with strong communication, organization, analytical, and multi‑tasking skills.
The Role
We are looking for an EMEA Expense Program Manager to join our team in London. This highly visible, hands‑on role combines operations, customer service, and financial controls to ensure smooth program delivery while contributing to ongoing process improvements.
Responsibilities
Expense Program and Receipts Management:
- Participate in the daily administration and customer service supporting the global card program
- Track card requests, close accounts, investigate card issues and respond to employee queries
- Handle TNED (Dispute Management System) and oversee card provider resolution of disputed transactions, monitoring unlinked credits/bill backs for the region
- Organize and provide internal training sessions as required
- Monitor and carry out compliance to all internal/external requirements (e.g., audit, contracts)
- Ensure compliance with company policies and procedures, including information security and accounting
- Liaise with managers to validate and submit outstanding expenses for ex‑employees
- Participate in testing of new systems and processes within the region as needed
T&E and Purchase Card Program:
- Maintain current corporate card procedures for all countries
- Cancel cards for leavers and relocating employees
- Manage the regional corporate card program, including urgent applications and employee inquiries, working with card providers to resolve customer service issues
- Track card applications, close accounts, investigate and respond to queries submitted in SDSK CIAO (ticketing system)
- Alert managers and HR to potential misuse on cards, processing payroll deductions and cancellations as instructed
- Inform managers and HR of closed accounts with outstanding balances and provide account history
- Participate in quarterly reviews with vendors to ensure SLA and performance levels are met
Customer Service:
- Deliver outstanding customer service to employees
- Respond to employee expense‑related enquiries, document frequent issues and drive improvements to optimize service levels without compromising internal controls
- Perform daily administration and customer service support for the cards program
- Provide backup support for other Regional Expense & Card Administrators
- Build strong client relationships globally with Regional Expense Managers
- Monitor compliance with all internal/external requirements (e.g., audit, contracts)
- Track industry trends and identify opportunities to improve administration and customer service
- Implement global card initiatives and provide customer service input into global initiatives
Qualifications
- Knowledge of international expense systems, controls, and industry practices (preferred)
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with Qlik Sense Analytics
- Excellent customer service skills with the ability to establish clear priorities and handle multiple requests in parallel
- Enjoy opportunities to improve customer satisfaction, enhance process robustness and reduce operational costs
- Outstanding business ethics with solid understanding of internal control framework
- Ability to work in a fast‑paced and often ambiguous environment, navigating organizational structures with sensitivity and finesse
- Strong interpersonal, time‑management, and organizational skills and professional written and verbal communication capabilities
- Demonstrated experience with card programs and knowledge of expense systems
- Ability to drive vendor service levels and address operational performance issues (crucial)
Equal Opportunity and Diversity
Bloomberg is an equal opportunity employer and we value diversity. We do not discriminate on the basis of age, ancestry, colour, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability‑inclusive employer. Please let us know if you require reasonable adjustments during the recruitment process.
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