Overview
A Global Key Account Director with a history of developing $2m+ ARR clients into 8-figure clients. The role will handle Financial Services clients (75%) and Pharma (25%) at a circa Fortune 500 level. This is a Global Business Services Software provider, a major brand.
This is a Global Key Account Director role as part of an elite team that will handle 50 top global accounts (US & EMEA) with high visibility. A major global brand within Business Services (Tax, Cross Border Transactions, Risk & Legal SaaS).
Responsibilities
- Co-ordinate the vision for each account, owning around 8 major accounts and managing internal and external stakeholders in a heavy matrix environment without formal authority.
- Partner with the following teams: Product-Domain Sales Specialists, Customer Success (working directly with two per industry vertical), Product Teams, and Executive Leadership.
- Handle strategic execution of Account Planning, while being able to manage low-level escalations (e.g., billing) when called upon.
Competencies
- Global Key Account Manager / Director with strategic relationship building experience with Fortune 500 companies.
- Executive presence and ability to act as the voice of the client’s executive.
- Strong sense of risk regarding potential renewal issues.
- Exceptional matrix influencing skills in a complex organization.
- Ruthless prioritization, managing numerous simultaneous engagements.
- Core land & expand experience, recognising and developing cross-sell/upsell opportunities for heavily complex B2B SaaS products within $2m ARR accounts to grow to 8 figures.
- Expansion mindset on all renewals.
Experience
- Global Strategic Key Accounts Manager / Director.
- High‑energy executive presence with global SaaS experience (not purely services).
- Hunter strategic mindset, consistently driving growth and renewals.
- Experience growing multi‑million‑dollar accounts by similar multiples.
Nice To Have
- Selling to banks and pharma.
- Domain experience selling Global Tax, e‑invoicing, Legal or Risk SaaS.
Salary & Benefits
Salary: £100k – £120k, OTE up to £200k.
12% pension uncapped variable with accelerators.
Hybrid role in London – some flexibility on all aspects.
EEO Statement
Equality, diversity and inclusion are central to our values. We assess candidates solely on their job‑related skills, qualifications and experiences relevant to this role.
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