Overview
We are seeking a NOC Shift Lead to join a newly established 24/7 Command Centre in Belfast. This hands‑on leadership role involves coordinating shift activity, supporting engineers, and ensuring smooth delivery of critical services across live operational environments.
Role requires strong people‑leadership experience in an IT, service desk, or operational support environment, with confidence managing priorities, escalations, and team performance in real time.
As a shift lead you will not be a technical escalation point but will be responsible for ensuring work is correctly prioritised, incidents progress, and service levels are maintained. You will be the escalation point for major incidents and operational issues.
Key Responsibilities
- Lead and coordinate a shift team within a live NOC environment
- Allocate and prioritise workloads across incidents and service requests
- Act as escalation point for major incidents and operational issues
- Ensure SLA targets and service quality standards are consistently met
- Oversee shift handovers and ensure accurate operational continuity
- Provide clear communication across internal teams, engineers, and third parties
- Support incident management activity and ensure updates are accurate and timely
- Guide and support engineers during shift to maintain performance and flow
Qualifications
- Strong people‑leadership experience (minimum 2 years managing or leading teams)
- Experience in IT support, service desk, NOC, or operational environment
- Confident communicator with ability to manage pressure and competing priorities
- Experience working in SLA‑driven or ITIL‑aligned environments
- Understanding of incident management and service operations (preferred, not essential)
- Comfortable working in a 24/7 shift‑based rota
- Candidates must be eligible for SC clearance
Benefits
- £37,000 salary + up to 30% shift allowance
- Opportunity to join a new Command Centre during a major growth phase
- Fully funded certifications, training and professional development opportunities
- Exposure to critical infrastructure and high‑availability services
- Structured 4 on / 4 off rotating day/night shift pattern
- Two‑stage interview process (Teams + face‑to‑face)
Application Notes
If you have already applied for this role through any channel, including Hydrogen Group, we are unable to represent you for this opportunity.
If you think this could be a good match for your experience, submit your CV and we will be in touch.
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