Senior Mixed Methods UX Researcher

Requirements

• At least 5+ years of hands-on research experience in a fast-paced B2C product environment – we are also open to Consumer Insights and Market Research experience if it has significant quantitative and commercial experience

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• Proven ability to independently lead research projects from conception to completion

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• Strong qualitative experience including (but not limited to!) in-depth interviews, usability testing, diary studies, concept testing, and journey-based research

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• Quantitative experience including (but not limited to!) designing and analyse surveys to validate hypotheses and size opportunities, using behavioral and product data to produce insights, interpret experiment results through a user-centered lens

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• Proven track record of supporting growth, commercial, or monetisation initiatives in digital products

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• Experience working closely with Product Managers and Data Analysts

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• Proactive mindset with a track record of identifying new opportunities for product development through research

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• Strong understanding of the end-to-end product development lifecycle

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• Strong analytical thinking and comfort working with product metrics and experiment outcomes

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• Strong communication and storytelling skills, with the ability to advocate for research and influence decision-making across teams

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• Comfortable working in a flexible environment with changing priorities

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• (Desirable) Experience in consumer subscription businesses, healthtech, fintech, SaaS, or mobile-first products

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• (Desirable) Experience optimising web funnels, checkout flows and subscription-based products

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• (Desirable) Experience with segmentation, driver analysis, and measurement frameworks where relevant

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• (Desirable) Experience using analytical languages such as SQL, Python, or R

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• (Desirable) Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows

What the job involves

• Flo Health is looking for a Mixed Methods Senior UX Researcher to work on its core monetisation products and features. This role will have a place defining the future of acquisition, activation, engagement, conversion, pricing, packaging, retention, and revenue-related experiences at Flo

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• Lead, scope and execute end-to-end mixed methods research across commercial and monetisation problem spaces

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• Work with the Research Manager to build research roadmaps aligned to product and business priorities

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• Create quantitative and qualitative frameworks to help commercial stakeholders understand insights needs and inform product roadmaps

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• Produce high-quality research reports and deliverables that incorporate storytelling and the user’s voice

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• Connect attitudinal and behavioral insights to commercial outcomes

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• Partner with PMs, Designers, Data Analysts, Product Marketing, and Commercial teams to shape hypotheses and prioritisation

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• Inform experiment design with user insight before launch

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• Planning and facilitating workshops to embed findings and ensure they’re acted on

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• Upskill the UXR function on survey design and overall quantitative and analytic savvy

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