Assistant Manager

Specialized Concept Store in Ruislip is looking for a driven and customer-focused Assistant Manager to help lead our team.

This is a fantastic opportunity to work with one of the world’s leading cycling brands in a dynamic and fast-growing retail environment. As Assistant Manager, you’ll play a key role in delivering exceptional customer experiences while supporting the day-to‑day running of the store.

Key Responsibilities

• Support the Store Manager in all aspects of store operations, including sales/web sales, customer service, inventory management, and staff supervision
• Lead by example on the shop floor, delivering excellent customer service and expert product advice
• Assist with staff training, development, and performance management
• Help plan and execute in-store merchandising and promotional activities
• Monitor store KPIs and help drive sales targets
• Take ownership of specific operational areas (e.g. stock control, scheduling, events coordination)
• Step up to manage the store in the absence of the Store Manager

Skills & Experience Required

• Previous retail management or supervisory experience (bike industry experience is a strong advantage)
• A genuine passion for cycling and Specialized products
• Strong leadership and communication skills
• A customer-first mindset with excellent sales and service abilities
• A proactive approach with great attention to detail
• Flexibility to work weekends and adapt to changing business needs

What We Offer

• Competitive salary + performance-based bonuses
• Staff discount on the latest Specialized products
• Ongoing professional development and training
• Opportunities for career progression within the Specialized retail network
• A supportive, rider-focused team environment

Love bikes? Love retail? Ready for the next challenge? Join us and be part of the Specialized story.

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