KYC Team Leader

What can we offer you?

• Private Counselling with a weekly confidential helpline available
• SimplyHealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as a KYC Team Leader:

• Leading, coaching, and developing a high-performing KYC team
• Managing day‑to‑day workflow, productivity, and service levels
• Supporting the resolution of complex and high‑risk customer cases
• Ensuring AML and KYC processes are completed accurately and efficiently
• Monitoring team performance and delivering regular feedback and development support
• Building strong relationships with internal stakeholders and customers
• Identifying opportunities to improve processes and customer experience
• Supporting compliance reporting, audits, and regulatory requirements
• Keeping up to date with changes in legislation and industry best practice

What are we looking for?

You’ll be a confident people leader with experience in compliance, KYC, AML, or another regulated environment.

• Previous experience managing or supervising a team
• Strong knowledge of KYC, Customer Due Diligence (CDD), and Anti‑Money Laundering regulations
• Excellent communication and stakeholder management skills
• The ability to make balanced, risk‑based decisions
• A proactive and solutions‑focused mindset
• Strong organisational skills and attention to detail
• Experience coaching and developing others to achieve their potential
• A passion for delivering outstanding customer service

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates – if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

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