Meeting & Events – Head Porter
Department: Meeting & Events – Operations
Employment Type: Full Time
Location: Hilton London Bankside
Compensation: £28,325 / year
Description
Imagine being the person who ensures every event is set up for success before the first guest arrives. From conferences and banquets to weddings and special events, you’ll play a vital role behind the scenes, ensuring every room is prepared, every detail is in place and every event runs smoothly.
As Head Porter, you’ll lead the delivery of event set‑ups and room changes, support beverage and bar service preparation, and ensure all function spaces, public areas and back‑of‑house areas are maintained to the highest standards. No two days are the same, so you’ll need a hands‑on approach, strong organisational skills and the ability to adapt quickly to changing priorities.
We’re looking for someone who takes pride in getting the details right and enjoys working as part of a team to create exceptional guest experiences. With a keen eye for detail, a proactive mindset and a commitment to high standards, you’ll help ensure every event is delivered seamlessly, leaving a lasting impression on our guests and clients.
Key Responsibilities
- Review and understand Banquet Event Orders (BEOs) to ensure accurate event preparation and execution.
- Coordinate set‑ups for function areas, ensuring all bar equipment, beverages, and supplies are ready for service.
- Maintain cleanliness, organisation, and proper storage of inventory and equipment before and after events.
- Work collaboratively with the banquet and events team to deliver smooth, efficient event operations.
- Communicate effectively with Managers regarding guest requests, challenges, or service updates.
- Lead by example, upholding high standards of service, safety, hygiene, and professional presentation.
What makes you Splendid?
We live by our values, and we’d love you to bring them to life every day:
- Open – You believe that great work starts with great relationships, you’ll feel right at home here.
- Nimble – You’ll be empowered to make decisions and drive change because here, bold thinking is encouraged.
- Brilliant – You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
- Honest – We take pride in our work and believe that enjoying the journey is just as important as the destination.
Benefits
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension – auto enrolment into the company pension scheme.
- Learning & Development – opportunities available to progress your skills and career.
#J-18808-Ljbffr…