Maintenance Helpdesk Executive

What you’ll be doing:

• Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
• Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
• Closing down work orders and detailing the engineers’ findings on the system.
• Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
• Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
• Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
• Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
• Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
• Asset upload, ensuring this is up to date on equipment issues across the business
• Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota),additional payments in Net cost, based on daily rates.

Key Working Relationships

• Maintenance Team
• Unit Managers

To be successful in this role you’ll need:

• Excellent customer service, interpersonal skills, and telephone etiquette
• Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
• Excellent numeracy and organisational skills
• Ability to confidently liaise with all levels of management within the SSP business.
• A self-motivator
• Team player
• Works well under pressure.
• Works to tight deadlines and timescales
• Excellent attention to detail and document accuracy
• Maintenance experience (desirable but not essential)
• Able to speak Dutch

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