Workplace Assistant

Job Purpose

The Workplace Services Assistant is responsible for delivering consistent, high-quality workplace experience by supporting the day-to-day operation of the client site. The role combines post room services, facilities support, and general workplace tasks, ensuring a safe, efficient, and professional environment.

Key Responsibilities – Postroom & Logistics

• Manage incoming and outgoing mail and courier deliveries
• Maintain records for tracked and confidential items
• Act as first point of contact for post room queries
• Process outgoing post to meet Royal Mail and courier pick up times.
• Use of IT systems to manage post.
• Assist in sundries for goods in and out when required.
• Safe lifting and carrying of parcels.
• Ensure that any photocopier issues are addressed, and an engineer is contacted where necessary.
• Ensure all photocopiers are fully stocked with A3 & A4 paper and carry out minor maintenance.

Key Responsibilities – Facilities & Workplace Support

• Provide day-to-day facilities support including meeting room set-ups and office moves
• Support workplace logistics and furniture moves
• Monitor workplace areas and report defects or issues
• Liaising with contractors and signing in staff
• Maintenance tasks that arise throughout the working day
• Undertaking site building walks, making sure all reactive findings are logged onto SI.
• Responsible for raising & logging site observations from the CBRE team accordingly.
• Understand, anticipate, and deliver client needs whilst building client relationships.
• To assist in moving furniture around the 9th floor area for events and around the building.

Essential Skills and Qualifications

• Experience of working in a post room and facilities environment
• Ability to use own intuitive when needed to during busy periods.
• Main high standards of customer service.
• Numerate and IT literate.
• Good communication skills
• Good written and verbal skills
• Enthusiastic and committed approach
• Tact and diplomacy when dealing with customer, staff, and suppliers
• Ability to work under pressure and support the team respectively
• Effective time management and priority setting.
• Confident manner

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