£22,000 – £28,000 OTE – Depending On Experience
Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have exciting opportunities for the right people. If you love working with a team, providing great experiences to customers, and like helping people get the best and latest tech, then this may be the opportunity for you.
Customer Service Advisor
Our client works with large network providers to bring great mobile phone deals to their customers. They have a base of millions of customers with their online business accounting for over 70% of their sales. In this role you will support the success of the business by being the first point of contact for their valuable customers.
Main duties
- Providing exceptional customer service to new and existing customers via communication channels (live chat, telephone, and email).
- Working independently and alongside fellow team colleagues.
- Achieving realistic key performance indicators and targets.
- Highly motivated to provide solutions on a first‑time resolution basis.
The ideal candidate will have
- Great knowledge of Microsoft Office 365 products.
- Excellent verbal and written communication skills to deal with calls, live chat, and email.
- Experience working within a customer service environment.
- The ability to work in a fast‑paced industry.
- A desire to work in a team‑valued environment.
In return our client offers
- Competitive salary.
- Individual monthly bonus based on performance.
- Opportunity for career progression.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Social activities.
- Free parking.
Schedule
- Permanent contract.
- 7.5‑hour shift.
- Occasional weekend working.
If you think you have what it takes to be a member of the Customer Service team, then please apply now.
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