Internal Sales Representative
Location: Chester (Hybrid Working Available)
Salary: £26,000 per annum + Bonus Scheme
Hours: Full-Time, 35 hours per week (including a half-day finish on Fridays)
About the Role
We are recruiting on behalf of our client for an enthusiastic and customer-focused Internal Sales Representative to join a well-established business within the building products industry.
This is an excellent opportunity for someone with previous internal sales or customer service experience who enjoys building long-term relationships, generating new business and delivering exceptional customer service.
Working as part of a collaborative commercial team, you will manage your own customer portfolio, identify new business opportunities and support customers throughout the sales process while working closely with external sales colleagues.
Key Responsibilities
- Manage and develop a portfolio of customers across the UK.
- Generate new business through proactive outbound sales calls and follow-up activity.
- Build strong relationships with existing and prospective customers.
- Prepare and issue quotations in line with pricing guidelines.
- Work closely with the external sales team to deliver a seamless customer experience.
- Identify opportunities to increase sales across the full product range.
- Meet agreed sales targets, customer growth objectives and margin expectations.
- Deliver a professional, knowledgeable and personalised service to every customer.
- Support the order processing function during busy periods when required.
Sales Administration
- Handle customer enquiries via telephone and email in a professional and timely manner.
- Process orders accurately and keep customers updated throughout the order process.
- Liaise with internal departments to ensure orders, deliveries and customer requirements are met.
- Resolve customer queries efficiently, escalating issues where appropriate.
- Maintain accurate customer records and update internal systems.
- Support colleagues and contribute to a positive team environment.
- Develop knowledge across the wider team to provide cover where required.
Key Performance Indicators
- Achievement of sales volume and profit margin targets.
- Growth of existing customer accounts.
- Development of new customer relationships.
- Increase in sales across the wider product range.
- Timely turnaround of customer quotations.
- Delivery of excellent customer service standards.
Skills & Experience Essential
- Previous experience within an Internal Sales, Sales Support or Customer Service role.
- Excellent communication and relationship-building skills.
- A proactive and motivated approach to sales and customer service.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Teams, Excel, Word and Outlook.
- Ability to work independently while contributing to a team environment.
Desirable
- Experience within the construction, building materials or builders’ merchant sector.
- Knowledge of ERP systems such as AS400.
- Understanding of UK geography and customer territories.
- Knowledge of builders’ merchants, buying groups and national distributors.
Experience Required
- Minimum of one year’s experience within a customer service or internal sales environment.
- Proven ability to develop strong working relationships with customers and colleagues.
- Experience using initiative to improve customer service and sales performance.
What’s on Offer
- Salary of £26,000 per annum.
- Attractive bonus scheme.
- Hybrid working based from the Chester office.
- Full-time position working 35 hours per week.
- Early finish every Friday.
- Ongoing training and development opportunities.
- Friendly and supportive team environment.
- Opportunity to build a long-term career within a successful and growing business
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