We are looking for a detail-oriented and proactive Operations Associate to support the day-to-day operations of our merchandising, eCommerce, wholesale, and supply chain functions for the UK and Europe (UK/EU) business, while providing operational support for North America as needed. This role is ideal for someone who is organised, keen to learn, and interested in building a career in retail merchandising, eCommerce, and commercial operations. Reporting into the Merchandising Manager and working closely with cross-functional teams across multiple regions, you will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to support the smooth execution of our commercial operations.
Key Responsibilities
- Assist the merchandising manager with product assortment planning and seasonal launches.
- Monitor inventory levels and assist with stock replenishment planning.
- Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
- Support markdown, promotional, and pricing activities.
- Coordinate with operations, and eCommerce teams to ensure timely product launches.
- Assist in analysing sales trends and competitor analysis to support trading decisions.
- Monitor stock transfers and inventory allocation across warehouses, and online channels.
eCommerce Administration
- Support the daily operations of eCommerce platforms and online marketplaces.
- Assist with product listings, content updates, pricing, and promotional campaigns.
- Generate regular reports on online sales and operational performance.
Wholesale & Marketplace Operations
- Process wholesale purchase orders accurately and efficiently.
- Coordinate order confirmations, shipment schedules, and delivery updates with customers and internal stakeholders.
- Maintain accurate wholesale customer records and documentation.
- Work closely with warehouse teams to organise B2B order processing.
- Assist in promptly resolving order discrepancies and customer inquiries.
- Support with wholesale customer service across invoicing, communications and liaising with HQ in Singapore.
- Manage style assortment and product details for marketplaces
- Track and analyse marketplace sales performance and style assortment on weekly basis, providing action suggestions.
Requirements
- Strong analytical, organisational, and problem-solving skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Comfortable learning ERP, OMS, WMS, SAP, merchandising, and eCommerce systems.
- Good communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Positive attitude, willingness to learn, and a collaborative mindset.
Preferred Qualifications
- Experience in retail, merchandising, eCommerce, logistics, or supply chain.
- Basic understanding of merchandise planning, inventory management, and retail operations.
- Familiarity with retail systems and online marketplaces is an advantage.
What You’ll Gain
- Exposure to merchandising, eCommerce, wholesale, and supply chain operations within a global fashion retail business.
- Practical experience in merchandise planning, inventory management, digital commerce, and logistics coordination.
- Opportunities to develop analytical, commercial, and operational skills.
- Cross-functional collaboration with merchandising, buying, planning, marketing, customer service, and logistics teams.
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