Intermediary Relationships is the support function for Intermediaries for both NBS and The Mortgage Works. Within this role, you’ll be part of our Dedicated Broker Support teams, provide telephone, webchat and email support to our Intermediaries and Business Development Managers on products, criteria and Pre-Application queries for both brands.
Here at Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Uncompromisingly Customer, whatever our role
The extras you’ll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Banking – but fairer, more rewarding, and for the good of society
What you’ll be doing
As a Business Development Adviser, you’ll be delivering excellent customer service by ensuring the needs of our intermediaries are met – and we’ll ensure you have full training to deliver such a legendary service.
No two days are the same and you will be the first point of contact for our intermediaries and Business Development Managers. They rely on us to provide accurate and relevant information to answer their queries and get it right first time. You’ll build relationships with our intermediaries and help them place business with the Society, enabling us to consistently exceed expectations. You will develop and maintain product, criteria, process, and system knowledge. You’ll also be committed to a continuous improvement culture and make suggestions to improve our processes on an on-going basis.
About you
The minimum requirements for the role are:
- Background working in a telephony-based environment
- Experience of handling inbound queries from multiple customers
- A good understanding of mortgages and a working knowledge of products and criteria
- Excellent communication and listening skills with the ability to explain back to customers, making it easy, quick and simple
- The ability to problem solve and deal with several tasks and processes at any one time
- Great skills in applications such as Outlook and Excel – and the ability to work across multiple systems
- An eye for detail and a focus on accuracy
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
- Job Identification 2671
- Apply Before 04/13/2026, 10:55 PM
- Locations Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB
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