IT Project and Technical Support Officer
Please review the Job Description and Person Specification. The IT Project and Technical Support Officer will provide technical and project support across the Trust, helping to deliver, deploy and maintain approved IT systems, devices, telecommunications and digital services. The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively. Key responsibilities will include:
- The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively.
- Supporting the deployment, implementation and ongoing use of IT systems, devices, mobile technology and associated equipment across the Trust.
- Providing practical technical support to staff, resolving day-to-day and non-routine issues where appropriate, and escalating more complex matters when required.
- Assisting with the planning, coordination and monitoring of small IT projects, service improvements and local deployment activity.
- Working with internal teams, external suppliers and service providers to support system maintenance, project delivery and service continuity.
- Supporting asset management processes, including device allocation, deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies.
- Maintaining accurate records of work undertaken, including service desk updates, asset records, deployment activity and project documentation.
- Providing support and guidance to staff on the effective use of approved technology, systems and devices, including simple demonstrations or user guidance where required.
- Analysing service information, user requirements and reporting data to identify actions, support improvements and improve device usage and management.
- Contributing to the development and implementation of IT procedures, guidance documents and local working practices.
- Supporting telecommunications, mobile devices and user-reported issues to help ensure staff have reliable access to the tools they need.
- Working flexibly across Trust sites in Derbyshire to provide user support, undertake audits and assist with deployment activity.
Following Trust policies and procedures relating to information governance, cyber security, confidentiality, asset management and service management. The role requires strong organisational and communication skills, a practical approach to problem-solving, and the ability to work independently while contributing effectively as part of the wider Technical Services team. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview – GOV.UK (www.gov.uk)
Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust
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