About The Role
We are looking for a Technical Product Support Analyst to join us at allpay within our IT Service Desk Team. Working within a friendly, highly skilled and customer focussed team the ideal candidate will enjoy working in a collaborative and fast paced environment.
Responsibilities
- Provide support to key business users, both internally and externally, to prioritise, resolve and manage defects, issues or concerns with allpay applications.
- Identify root cause of issues, recommending and implementing solutions as required and escalating where appropriate to ensure minimal disruption to business functions.
- Coordinate with Service Desk, Infrastructure, Architecture and Delivery colleagues working on product enhancements.
- Provide support, consultancy and assistance to colleagues and other areas within allpay as required; diagnose and reproduce bugs in large, multi-tiered systems and produce suitable documentation to support the resolution of issues.
About You
To be successful in this role you will need to:
- Demonstrable experience of supporting applications and systems, ideally in a financial environment.
- Azure Application Insights experience/exposure.
- Exposure to Kusto Query Language or equivalent.
- Provide assistance to colleagues and junior members, supporting and problem solving software applications.
- Ability to continually learn and adapt to new technologies and implement where suitable.
If this role sparks your interest, we’d love to hear from you. At allpay, we prioritise attitude, behaviours and our shared values. Skills grow over time – but agility, collaboration, curiosity and integrity are what help you thrive here.
We welcome brilliant people from all backgrounds, identities and experiences, including those who think differently, learn differently, or bring fresh perspectives to problem‑solving. Different minds make our teams stronger.
If you’d benefit from any adjustments or support during the recruitment process, whether that’s extra time, a quieter space, a different format or anything else that helps you shine, just let us know. We’re here to make the process work for you.
About Us
People are at the heart of allpay and we reward our employee with a competitive benefits package which includes a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.
We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.
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