Senior Customer Insights Manager (9-Month FTC)

Synapri is seeking a Senior Customer Insights Manager for a 9-month FTC (maternity cover) with a globally recognised brand. The role targets someone with hands-on experience in Customer Support, Contact Centre or Service Operations to drive forecasting and staffing models for proactive planning.

You will own Looker-driven reporting to build a single source of truth, work with BigQuery and engineering teams, translate data into actionable strategy, and advocate improvements to ensure tools meet

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