Housing Manager

Housing Manager — Neighbourhood Services London Borough of Hammersmith & Fulham · West London Location: Area Housing Office, Hammersmith & Fulham — full-time on-site presence required Contract: Temporary – 3 months initially, then rolling Hours: 36 per week, Monday to Friday Pay Rate: £276.22 per day (Umbrella PAYE) Team: Neighbourhood Services — managing Housing Officers and Housing Assistants Hammersmith & Fulham is one of London’s best-run boroughs, and Neighbourhood Services is at the heart of what makes it work. This is a hands-on leadership role where you’ll manage a team of Housing Officers and Assistants, drive performance across a busy patch, and make a real difference to residents’ quality of life — day in, day out. This isn’t a desk job. You’ll be on-site, visible, and leading from the front. What you’ll be responsible forLeading and managing a team of Housing Officers and Housing Assistants to deliver a high-quality neighbourhood serviceDriving performance against key targets — tenancy checks, estate inspections, void turnaround, ASB case management and resident satisfactionOverseeing a proactive programme of quarterly estate inspections alongside repairs and estate services teamsTaking final responsibility for complex tenancy management cases — including instructing Legal Services and representing the service at County CourtManaging the voids and rehousing process to maximise income and minimise void periodsEnsuring a victim-centred approach to domestic violence cases and active participation in safeguarding adults and children at risk conferencesControlling budgets and identifying ways to deliver more for less — reducing costs while improving service qualityBuilding strong partnerships with police, health services, third sector organisations, resident groups and other council teamsManaging complaints from residents, members and MPs within policy timescales and using them to drive continuous improvementDeveloping and maintaining effective engagement with tenant and resident associationsAnalysing KPI data and reporting on team performance to identify trends and improvement opportunitiesSupporting the council’s emergency planning and service continuity responsibilitiesWho we’re looking for You’ll be an experienced housing professional with a track record of managing teams in a social housing environment. Specifically, you’ll need:Proven experience managing neighbourhood services in social housing — and the ability to handle the complex challenges that come with itA strong track record of leading teams to deliver against performance targetsSolid knowledge of housing legislation, tenancy law, ASB tools and relevant regulatory frameworksExperience managing voids, lettings and rehousing processesThe confidence to instruct legal action and represent the service at court hearingsStrong analytical skills — comfortable interpreting data and using it to drive decisionsExcellent communication skills, both written and verbal, including report writing and stakeholder presentationsA degree, housing qualification (NVQ Level 4 or equivalent), or demonstrable experience at this levelA genuine commitment to equalities, customer care and community involvementWhy Hammersmith & Fulham? H&F is a council with a genuine reputation for doing things well. You’ll be joining a team that takes neighbourhood services seriously — with the resources, partnerships and leadership to back it up. Benefits include a competitive pension scheme, generous annual leave and employee wellbeing support. Apply Now We’re reviewing CVs as they come in and looking to move quickly. If you’re an experienced Housing Manager ready for a role where you can make a real impact, apply now and a member of our team will be in touch to discuss your experience and availability….