Customer Service Specialist – MatchAwards | Remote (United Kingdom)
Job Overview
MatchAwards is seeking a Customer Service Specialist to join their remote team in the UK. This part‑time role is ideal for problem‑solvers who excel at enhancing customer interactions, providing empathetic support, and delivering excellent service. The position offers competitive pay, bonuses, and commissions, with opportunities to make a meaningful impact in a dynamic workplace.
Key Job Details
- Job Title: Customer Service Specialist
- Employer: MatchAwards
- Location: Remote (United Kingdom)
- Salary: $47,600 – $61,600 per annum + Bonus & Commission
- Contract Type: Permanent
- Hours: Part‑Time
- Work Location: Remote
- Hiring Contact: Lisa Briggs, CFO @ AIT, Inc. & MatchAwards.com
About the Employer
MatchAwards is a growing company focused on delivering innovative solutions and exceptional customer experiences. The organisation values collaboration, problem‑solving, and customer satisfaction, offering employees a supportive and growth‑oriented environment.
Role Overview
The Customer Service Specialist will guide customers through account creation, address inquiries, and provide detailed product information. The role requires strong communication skills, multitasking ability, and a proactive approach to resolving customer issues.
Key Responsibilities
- Guide customers through account creation, highlighting platform features and benefits
- Address customer inquiries and concerns via phone, email, and live chat
- Provide detailed information about products, services, and pricing
- Collaborate with colleagues across departments to resolve customer issues quickly and effectively
Required Skills and Experience
Essential
- 1–3 years of experience in customer service or related field
- Outstanding communication skills, including excellent phone manners and clear articulation
- Strong multitasking and organisational skills in fast‑paced environments
- Basic knowledge of cryptocurrencies (training provided)
What We Offer
- Competitive salary ($47,600 – $61,600/year)
- Bonus and commission opportunities
- Remote, flexible working arrangements
- Comprehensive training, including cryptocurrency knowledge
- Supportive and innovative workplace culture
Equal Opportunities
MatchAwards is committed to diversity, inclusion, and fair recruitment practices. Applications are encouraged from candidates of all backgrounds.
How to Apply
Click here to Apply via the MatchAwards careers portal
Application Deadline
Not specified – applications are reviewed on a rolling basis. Early applications are encouraged.
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