Full time | Civic Recruitment Limited | United Kingdom
Posted On 26/03/2026
Job Information
IT Services
City Tower Hamlets
Province Tower Hamlets
Postal Code E2
Job Description
6 Month Contract With A Local Authority
About the Role
We are seeking an experienced Senior Systems and Data Analyst to play a key role in the Families First Programme — a transformational initiative focused on redesigning and evaluating children’s services and workflows.
This role combines technical expertise, strategic analysis, and stakeholder collaboration to drive system improvements and data-led decision-making. You will lead the reconfiguration of the Mosaic Casework Management System (Mosaic) and deliver high-quality data insights that support service improvement and organisational transformation.
Reporting to the Strategic Lead for the Families First Programme, you will work within a hybrid environment and have significant influence across multiple teams and service areas.
Key Responsibilities
- Lead the configuration and optimisation of the Mosaic Casework Management System to align with redesigned service workflows
- Collaborate with stakeholders to gather requirements and translate them into system and data solutions
- Develop and maintain data dashboards, reports, and performance metrics to support business analysis and decision-making
- Conduct data analysis and interpretation to identify trends, risks, and opportunities for service improvement
- Support the design and evaluation of end-to-end processes within children’s services
- Ensure data quality, integrity, and governance standards are maintained
- Provide expert advice on systems, data strategy, and digital transformation
- Work closely with programme teams to support change management and implementation activities
- Produce clear documentation, including technical specifications, data models, and user guidance
Requirements
- Proven experience in a senior systems and/or data analyst role
- Strong experience working with case management systems (ideally Mosaic or similar)
- Advanced skills in data analysis, reporting, and visualisation tools (e.g., Power BI, SQL, Excel)
- Experience in business process mapping and service redesign
- Ability to translate complex requirements into practical system solutions
- Strong understanding of data governance, quality, and security principles
- Excellent stakeholder management and communication skills
- Experience working in public sector or children’s services
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