Altrincham, Greater Manchester, WA14 2UZ
Pay:
£26,000 per year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
02/05/2026
About this job
Are you the calm, solutions-focused person everyone turns to when something needs sorting?
We’re looking for a Helpdesk Advisor to join a friendly, long-established business at their Knutsford head office.
As part of a supportive Helpdesk team, you’ll be the first point of contact for colleagues across the UK, providing guidance on internal systems, business processes and day-to-day queries.
This is a people-first role where patience, empathy and attention to detail really count.
Key responsibilities
- Providing first-line support to branches and internal teams across the UK.
- Handling a wide variety of queries, from system access to process guidance.
- Logging and tracking queries through to full resolution.
- Communicating clearly and calmly with staff at all levels.
- Learning and supporting the company’s bespoke internal systems.
Requirements
- Experience in a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator role or similar support/problem-solution environment.
- Excellent communication and customer service skills.
- Confident, calm, and professional when dealing with queries.
- Strong attention to detail and a can-do attitude.
- Able to take ownership and follow issues through to completion.
- Willingness to learn new systems and processes.
What you’ll get
- £26,000 per annum.
- Full-time, 35 hours per week (8:00‑16:00 / 9:00‑17:00 shifts).
- 25 days holidays (plus bank holidays).
- Free on-site lunch served daily in the staff canteen.
- Free parking.
- Pension scheme.
- Profit bonus.
- Summer BBQ, Christmas party, and long‑service rewards.
- Genuine career stability in a supportive, family‑feel environment.
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days, your application has been unsuccessful.
Please check our website and apply directly for any other suitable positions you see.
We apologise that we are unable to contact everyone in person and thank you for your interest.
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