Company: Focus on SAP

Apply for the Salesforce Administrator/Developer – Agentforce Chatbot

Location: London

Job Description:

Position: Salesforce Administrator/Developer – Agentforce Chatbot

Employment Type: Contract

Start: ASAP (June/July 2026)

Duration: 3 Months

Location: London, UK (Hybrid, 3 days per week office)

Language(s): English

Salesforce Administration & Platform Management
- Configure, administer, and maintain Salesforce Service Cloud environments
- Support digital engagement channels across web and mobile platforms
- Manage:
  - Flows and automation
  - Queues and routing rules
  - Validation rules
  - Case management processes
  - Knowledge management solutions
- Ensure platform stability, performance, and ongoing optimisation
Agentforce Chatbot Configuration
- Configure and optimise Salesforce Agentforce chatbot capabilities
- Design and maintain:
  - Conversational journeys
  - Omni‑flow orchestration
  - Decision logic and routing
  - Agent behaviours and responses
- Monitor chatbot performance and identify opportunities for improvement
- Support chatbot deployment across website and mobile applications
Integration & Customer Experience
- Ensure seamless integration between:
  - Agentforce chatbot
  - Knowledge base and FAQ content
  - Customer support workflows
  - Digital engagement channels
- Support API‑driven integrations and chatbot connectivity
- Collaborate with product and engineering teams to improve customer journeys
Testing & Continuous Improvement
- Participate in:
  - Functional testing
  - User Acceptance Testing (UAT)
  - Troubleshooting and issue resolution
- Analyse usage metrics and customer interactions
- Recommend enhancements to improve automation, customer satisfaction, and operational efficiency

Salesforce Expertise
- 3+ years’ experience as a Salesforce Administrator
- Strong hands‑on experience with:
  - Salesforce Service Cloud
  - Case Management
  - Digital Engagement
  - Salesforce Flows and Automation
  - Knowledge Management
- Salesforce Administrator certification preferred
Agentforce & Conversational AI
- Proven experience implementing and configuring Agentforce chatbot solutions
- Strong understanding of:
  - Omni‑flow orchestration
  - Conversation design and mapping
  - Conversational AI and chatbot optimisation
- Experience deploying chatbot solutions across web and mobile channels
Technical & Integration Skills
- Understanding of:
  - API‑based integrations
  - Customer engagement workflows
  - Digital channel technologies
- Experience integrating chatbot solutions with:
  - FAQ platforms
  - Knowledge management systems
  - Customer service processes
Professional Skills
- Strong analytical and troubleshooting capabilities
- Excellent communication and stakeholder management skills
- Ability to work effectively across:
  - Product teams
  - Business Analysis teams
  - Engineering teams
  - Customer Experience functions

Applicants must be a UK resident and hold a valid right to work status.

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Posted: June 6th, 2026