Job Title: Office & Operations Administrator
Location: Tewkesbury, Gloucestershire, GL20 8JH
Salary: 30,000 – 35,000 per annum, depending on experience
Job Type: Full-time, Permanent (Monday to Friday)
About Colt Precision
Colt Precision is a precision engineering and manufacturing company supplying high-quality machined components to customers across a range of industries. We pride ourselves on delivering exceptional service, quality, and reliability while maintaining strong relationships with our customers and suppliers.
About The Role
We are seeking a highly organised and proactive Office & Operations Administrator to support the day-to-day running of our business. This is a varied role that will provide administrative support across sales, production planning, customer service, purchasing, dispatch, finance, and quality functions.
The successful candidate will play a key role in ensuring smooth communication between customers, suppliers, and the shop floor while helping to maintain efficient operational processes throughout the business.
Key Responsibilities
Sales Administration & Customer Support
- Process customer enquiries and sales orders accurately.
- Maintain customer records and order documentation.
- Progress customer orders and provide regular updates on delivery schedules.
- Act as a key point of contact for customers regarding order status and delivery information.
- Support the preparation of quotations and customer correspondence.
Production Planning & Shop Floor Support
- Raise and issue works orders to the shop floor.
- Assist with production scheduling and planning activities.
- Liaise with production personnel to monitor order progress.
- Ensure manufacturing documentation is accurate and up to date.
Purchasing & Supplier Management
- Order raw materials, tooling, consumables, and other business supplies.
- Communicate with suppliers regarding pricing, availability, and delivery schedules.
- Monitor stock levels and support inventory management activities.
Dispatch & Logistics
- Prepare dispatch documentation and delivery paperwork.
- Arrange shipments and courier collections.
- Ensure customer orders are packed, documented, and dispatched correctly.
- Maintain dispatch records and proof of delivery documentation.
Finance & Quality Administration Support
- Assist with invoice processing and general finance administration.
- Support credit control activities when required.
- Help maintain quality records, certifications, and documentation.
- Assist with customer and supplier quality documentation requests.
- Support internal quality and compliance processes.
General Office Administration
- Answer telephone and email enquiries professionally.
- Maintain organised filing systems and company records.
- Support the wider team with administrative tasks as required.
- Contribute to continuous improvement of office processes and procedures.
Skills & Experience
Essential
- Previous experience in an administrative or office support role.
- Strong organisational and time management skills.
- Excellent communication skills, both written and verbal.
- Good IT skills, including Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple tasks and priorities effectively.
- High level of accuracy and attention to detail.
- Professional and customer-focused approach.
Desirable
- Experience within a manufacturing, engineering, or production environment.
- Knowledge of sales order processing and production planning.
- Experience using ERP/MRP systems.
- Understanding of purchasing, dispatch, or logistics processes.
- Familiarity with ISO 9001 quality systems.
Personal Attributes
- Positive and proactive attitude.
- Strong problem-solving skills.
- Reliable and dependable.
- Able to work independently and as part of a team.
- Comfortable working in a fast-paced manufacturing environment.
What We Offer
- Competitive salary based on experience.
- Opportunity to work within a growing precision engineering company.
- Varied and interesting role with exposure to all areas of the business.
- Supportive and friendly working environment.
- Training and development opportunities
- Early Friday finish
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