Customer Service Coordinator

Customer Service Coordinator

Trafford Park Area

Monday to Friday – Flexible Time

£30,000

My client, a leading global producer of specialty chemicals and polymer additives, is looking for an experienced Customer Service Coordinator to join their team.

The Role

To provide support to Customers, External Sales Teams, OMMs, Commercial Team, and Operations Team as and when required.

Responsibilities

• Co‑coordinate administration activities related to the smooth running of the Customer Service base.
• Proactively manage customer interactions covering order progression, customer intimacy, and finding innovative cost‑effective solutions.
• Act on behalf of the AMs to liaise with various departments (Accounts, Technical, Logistics, etc.) to build relationships and anticipate problem areas.
• Promote the concept of customer intimacy with selected accounts.
• Cover for colleagues when absent and maintain office cover as required.
• Collaborate with the AM to assess the benefits and drawbacks of different logistics methods.
• Negotiate with customers to achieve a high level of service while maximizing financial benefit to the company.

The Candidate

• Excellent language skills for communication in key geographic regions.
• Computer literate with proficiency in Microsoft Office and Sage (preferred).
• Strong organisational, administrative, analytical, and problem‑solving abilities.
• Capability to work under pressure and be disciplined, reliable, conscientious and energetic.
• Proactive, able to work independently and as part of a team with a flexible approach.
• Previous experience with an international group of salespeople from diverse cultural backgrounds.
• Understanding of operating in multiple industries across the UK and globally, including international trade terms, logistics, and export processes.

Benefits

• Total Rewards Program
• 401(k) Savings Plan
• Medical and Prescription Drug Benefits
• Life Insurance and Disability
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Wellness Services
• Online Coaching Programs
• 26 days holidays
• Tuition Reimbursement

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