We’re currently recruiting for a Customer Service Advisor to join a busy marina and boatyard operation on the Jurassic Coast. It’s a varied position combining customer-facing duties, office-based administration, and practical coordination of boatyard activity.
You’ll be based mainly within the marina office, but you’ll also need to be comfortable spending time in the yard supporting and coordinating daily operations, particularly around vessel movements.
Key responsibilities
- Coordinating boat movements including lifts, launches, and yard relocations
- Supporting the Boatyard Manager with day-to-day operational administration
- Handling customer enquiries in person, over the phone, and at the counter
- Booking and updating vessel movements and associated records
- Providing general administrative support to ensure smooth yard operations
- Working closely with the yard team during busy periods to keep operations running efficiently
- Supporting seasonal peaks in activity, particularly during winter maintenance and lift/launch periods
We’re looking for someone with a strong customer service mindset, a proactive attitude, and the ability to stay organised in a busy, hands‑on environment. You’ll need to be confident working with systems and comfortable adapting between office-based tasks and yard support.
Marine or marina background would be an advantage, although not essential as full training will be provided. Enthusiasm for the marine environment is key.
The role is full time, working weekends and bank holidays on a rota basis.
This is a great opportunity for someone looking to build a career in a practical operational environment with strong variety and development potential.
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