Overview and What We Offer
Mon – Friday 37.5 hours a week
Location: Manchester
Benefits include:
- Refer a friend bonus (£1,000, unlimited)
- Generous holiday entitlement
- Day off for birthday
- Staff awards
- Hotel and airline discounts
- Employee Assistance Programme
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Who We Are and What We Do
Clarity Business Travel is a global, multi‑award winning business travel company and a top 10 UK‑based travel management company. We provide hassle‑free travel management programmes for progressive businesses and organisations worldwide. Our team of over 800 industry experts delivers the right service at exactly the right moment.
Role Purpose
The key purpose of the role is to be a Travel Expert, handling a variety of business travel accounts. The role involves booking, amending, and cancelling all UK, European and worldwide business travel requirements, while offering a high level of service.
Operational Responsibilities
- Process bookings, amendments and cancellations within SLA through multiple contact channels
- Convert general enquiries into bookings using all available tools and technology
- Obtain accurate customer brief using appropriate questioning techniques
- Work within the client’s travel policy to find the most appropriate options
- Provide the highest level of customer service to internal and external customers
- Resolve customer and supplier queries, escalating when appropriate
- Complete all mandatory training as required
- Accurately process data to ensure compliance with GDPR and ISO standards
- Keep up to date with travel trends and industry knowledge
- Promote a professional image to all customers and suppliers
- Be aware of team targets and overall performance against targets
- Maximise supplier income by promoting and selling through agreed preferred partners
Experience and Qualifications
- Must have been a resident in the UK for a minimum of 3 years due to security vetting
- Experience in retail or business travel
- Knowledge of the travel industry
- Proven customer service experience
- IT and computer literate with experience of email and web‑based programs and GDS skills (Galileo)
- Ability to work accurately under pressure in a fast‑paced environment
- Excellent verbal and written communication skills
- Understand clients’ needs and requirements
- Logical thinking and strong analytical skills
- Ability to work within a team environment to achieve objectives
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