3Rd Line Infrastructure Project Engineer

3rd Line Infrastructure Project Engineer

West Sussex

£40k-£45k + Benefits + Pension

I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.

As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers.

As a 3rd Line Infrastructure Project Engineer you must have a valid UK drivers licence and you will get to use a company car to visit customers.

Responsibilities

• Design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper‑V, 365, Exchange, SQL, SharePoint, etc.
• Providing 3rd Line technical support when required to support the ServiceDesk.
• Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
• Providing technical assistance to the Sales team and Pre‑Sales team.
• Creating scope of work documents.
• Project Management – ensuring projects are delivered on time and in line with the scope of work.
• Visiting client sites when necessary.
• Assisting in the research and evaluation of new products/services.
• Accurately recording time entries and updating tickets as they are progressed.
• Customer experience – provide great customer service.
• Handover of projects to the helpdesk following project completion and customer satisfaction.
• Providing support documentation and/or training if required, enabling the desk to support the new system professionally.

Skills

• UK Drivers Licence
• MSP Experience Preferred, but not essential
• 3 years minimum experience in a similar role/3rd Line support
• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA
• Excellent troubleshooting and fault‑finding skills
• Good oral and written communication skills
• Strong knowledge of Azure and current supported Microsoft operating systems Server & Workstation – install, configure, and troubleshoot
• Good knowledge of supporting MS Office applications
• Proficiency in Active Directory, Group Policy, DHCP and DNS
• Advanced networking abilities – setup, configure, troubleshoot switches, routers, vLANs, Wi‑Fi, VPN, firewalls
• Email – MS Exchange & 365 – install, configure, migration, and troubleshooting
• Virtualisation – Hyper‑V – install, configure, and troubleshooting
• Knowledge of domains, basic web hosting, SSLs
• Good experience of remotely troubleshooting hardware including UPS, NAS, Printers
• VoIP troubleshooting
• Experience using Visio for network documentation

#J-18808-Ljbffr…